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Email that "your Dropbox account is over capacity" but I've made no changes?

Email that "your Dropbox account is over capacity" but I've made no changes?

decaf
New member | Level 2
Go to solution

Received an email prompting to upgrade my account today -- "⚠ Immediate action advised: [name], your Dropbox account is over capacity"

 

When I log in I do see it showing almost 300GB used of my 5.75GB limit but -- I haven't made any changes and have less than a couple gigs of actual usage. Impossible to figure out what is taking up space or if this is some kind of weird error?

 

Nothing in shared, nothing in backup

Screenshot 2024-09-29 at 11.01.17 AM.png

Screenshot 2024-09-29 at 11.02.45 AM.png

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

decaf
New member | Level 2
Go to solution

This is so odd. Downloaded the sync client to get a view of actual file sizes. "Photos" seems to be the culprit. But it appears that it's not new; going back in my email I downgraded from Plus in 2018 and this is the first email I've gotten telling me I'm over my limit since. 

 

The latest event listed on www.dropbox.com/events is 7/12 in a shared folder

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  • User avatar
    decaf New member | Level 2
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    Mark Super User II
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