Dropbox wrongly says my Basic account is over the quota limit.

[EHrl-789]

My Basic Account DID exceed the 2GB limit.

I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space.

I am STILL getting reminders that my Account is full.

I have screenshots to illustrate everything.

All this is immensely frustrating and time-consuming.

Please what can I do? Whom can I email in Dropbox to explain everything?

[Megan]

Awesome news @KOIN!

Yeah, it seems that your Backup was taking up a lot of your account's quota.

If you need anything else, don't hesitate to let me know! 

[KOIN]

Thank you for pointing me in the right direction  !

[EHrl-789]

Thanks so much, Nancy. Great to get some contact directly from Dropbox Support.

Am attaching just the screenshot you've asked fr, but I have some others if you still need them!

[EHrl-789]

Thank you, Megan & Koin,

Herewith screenshot of may Sharing tab ('Fraid I had forgotten all about it!)

However, the two files in it add up to only about 706MB

[Walter]

Hey @EHrl-789 - thanks for the screenshos! 

When did you receive the last email notification about being over or near your account's quota limit? 

[EHrl-789]

[EHrl-789]

Thanks, Walter.

The answer is: 21 July '24.  Have sent you screenshot of the reminder.

Regards, É.

[Nancy]

Hi again, @EHrl-789! Thanks for all the screenshots. 

It may take some time for the emails to stop coming in from the moment you've deleted your files from Dropbox (which I understand happened on the 07/18).

Are you seeing anywhere else on your Dropbox account that you’re currently over-quota?