Dropbox says FULL storage even when delete files

[Gaia S.1]

My dropbox is not updating, keeps on saying full storage when I have deleted lots of files. Help?

[Jane · Accepted solution]

Hey dcmosher,

Sorry to hear about the confusion caused! 

As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity. 

If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps. 

Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead! 

[StevieM]

I have deleted every single file from my dropbox. Absolutely nothing in it. I am still receiving messages to upgrade because it is full. U am not a member of any share group either. This has been going on for a year now. Ridiculous. I moved to a different service and I am deleting my account. 

[StevieM]

This has been going on for a year now. I have no files in my dropbox but, I constantly receive messages to upgrade because it is full.

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