Dropbox logging out before completing sync

[EMASchool]

MacOS 14.4.1

Dropbox (Business) 197.4.7571

Initially Dropbox had got stuck on startup at the 'Connecting Components' stage, which left me unable to access my Downloads and Documents folders as well as the Business dropbox folders (although my personal dropbox folders were fine). I reinstalled the latest version several times, including attempting an advanced install (which didn't work because Terminal didn't like the address for the Dropbox folders).

I then logged out of my Business account and Dropbox started up okay, then when I tried to log back into the Business account I got the warning about a lack of free space and selected which folders to sync, at which point everything seemed to be working; the Business folder appeared (in a new location, but I'll work with that) and seemed to be syncing, but after less than a minute it stopped and I found that my Business account was logged out again. I have tried logging back in several times, varying which folders to sync until I had only the Downloads and Documents folders selected, but it has made no difference.

I also tried to delete the cache but the “.dropbox.cache” folder didn't appear. Can anyone help?

[Jay]

Hi @EMASchool, thanks for bringing this to our attention.

What happens if you reboot the device and then attempt to sign into your account again?

This will help me to assist further!

[EMASchool]

Hi Jay, thanks for the response!

I just tried as you suggested, rebooted the computer and then tried to log in to my Business account and it went the same as before. One other thing I noticed was that the Dropbox app seemed to close down and then restart, which must be why it stopped syncing.

[Jay]

Thanks for the info, I'd recommend contacting the support team to see what else they can suggest regarding this matter.

[EMASchool]

Thanks Jay, I have contacted support and it has been escalated up to 'Advanced Support'. I'll check back here when I have a solution in case it can help anyone else.

[EMASchool]

Just an update; support have said that "Dropbox engineers are aware of the issue and are working on a solution as we speak", so it seems like it's an issue with the Mac implementation.