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Jon C.10's avatar
Jon C.10
Collaborator | Level 8
2 years ago

Disaster: Dropbox removing external disk support for Mac users :(

In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.   https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on...
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  • BenDBX's avatar
    BenDBX
    4 months ago
    Hi Everybody,
     
    We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article. 
     
    Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
    • This beta is only available to US-based users
    • You must be on macOS 15 beta
    • You must have an external drive that is APFS formatted and encrypted
     
    Please let me know if you have any further questions!
pampy's avatar
pampy
Helpful | Level 6

At last, a response from the dropbox team, but sadly none of it was about external drive support. Can you please tell what you guys are currently working about this ordeal.

UKD's avatar
UKD
Experienced | Level 12
2 years ago

pampy I know right. They are gracing us with their presence. Shame they haven't been doing that the last 18 months.

 

I thought the comment from apfund is hilarious; "I'm also sharing everything I see and read here internally and will make sure that your voice is heard." We've all been screaming at the top of our voices to get someone to listen to us and nobody has. So apfund you are about to lose a load of customers, you know, those people that help pay your wages.

 

That'll fall on deaf ears, just like every other comment made on here or to them.

  • ArthurPix's avatar
    ArthurPix
    Collaborator | Level 10
    2 years ago

    Thank you, apfund . I am sorry that the messenger is being shot at, and am grateful for your work. 

  • UKD's avatar
    UKD
    Experienced | Level 12
    2 years ago

    apfund I didn't wish to have a go at you but this has been such a frustrating time for us that we didn't need the party line answer but an honest upfront answer. This is why some of us are looking elsewhere. The lack of info, the same old answers or no answers even and no clear roadmap. 

  • apfund's avatar
    apfund
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 years ago

    I just reverted internally and I can only give you the same update that was written in this post.

    I can confirm that our team is actively working on this issue and I apologize for not being able to provide you with a clear timeline. 

  • UKD's avatar
    UKD
    Experienced | Level 12
    2 years ago
    apfund and there we go folks… the party line. Are you sure Dropbox isn’t in the politics game because you sure do avoid explaining things. And what’s even funnier is smaller companies without Dropbox's massive resources have managed to support external drives.

    The above is exactly why you’ll lose customers.

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