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Forum Discussion
Jon C.10
2 years agoCollaborator | Level 8
Disaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on...
- 4 months agoHi Everybody,We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
- This beta is only available to US-based users
- You must be on macOS 15 beta
- You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
jmeredi2
Helpful | Level 6
shinbeth
Yes, all users see the green check when synced, or the blue sync icon as files are syncing. We use it for video editing but also for production documents. So for editors, they have the entire DropBox synced locally, where as a producer might only have the smaller document folders. It’s a great system so I’m hoping they continue to support it. But I’m on a trial at Sync.com now and it seems to offer a very similar solution, for just slightly cheaper, and does still allow for syncing to an external drive.
Yes, all users see the green check when synced, or the blue sync icon as files are syncing. We use it for video editing but also for production documents. So for editors, they have the entire DropBox synced locally, where as a producer might only have the smaller document folders. It’s a great system so I’m hoping they continue to support it. But I’m on a trial at Sync.com now and it seems to offer a very similar solution, for just slightly cheaper, and does still allow for syncing to an external drive.
Bluebicycle
2 years agoHelpful | Level 7
@shinbeth KyleKoch yes, can I just echo comments, in the desperate hope that DB are monitoring the thread and will manage our expectations on this proportionally.
We are part of huge enterprise team subscription- many petabytes, perhaps our part of that operation has 100TB. Although not specifically designed for the task, we work entirely out of Dropbox Sync, to identical named external volumes, for video editing and collaboration. We simply sync the folder we need for the week and maintain a number of other folders for generic assets. Dropbox is our Asset Manager!
It's not about drive speed, it's not about capacity per se, it's about headroom. We need at least 10TB of overhead, to effectively selectively sync and bring offline (stupid word they should have left it as "local") media assets.
When done we simply let it go. Space is effectively infinite in the Cloud, although we do archive and manage it periodically. It's a profoundly efficient workflow, that will eventually overtake on-site location monolithic media servers, for content production.
One issue is that the local caches do not empty, for up to 3 days after making files "online" only. There is a procedure for deleting this, to clear space, it's a safeguard for when files may not have been uploaded, but works against our workflow. I'd like an undo feature plus a way of space being immediately released. Even more reason for extra storage headroom. You do not want to accidentally unhitch the wrong material, because you are running out of local storage!
There's a lot of binary and uninformed traffic on this thread, about Dropbox generally, and red herrings about speed, that are either irrelevant, or just not true. It works, it's efficient, the LAN share feature is astonishing, for locally sharing assets, without recourse to the cloud. The whole thing gives us distributed resilience across a number of Macs, with access anywhere in the world. That is big deal.
We have to be able to continue to sync to external volumes. Apple have depreciated an API, this is what they do, they have their reasons and unfortunately it's on Dropbox to work out a solution, to maintain the service. Otherwise it becomes useless for us.
I'll just add that, if you have a decent cabled internet and sync only a small number of folders in Preferences and then selectively sync beyond, the operation is flawless. Dropbox is very good indeed.
- psalcal2 years agoCollaborator | Level 10
Bluebicycle thank you very much for adding your thoughts.
I'm still INCREDIBLY FRUSTRATED this thread is STILL MARKED as "SOLVED."
It is not solved.
IT IS NOT SOLVED.
IT IS NOT SOLVED.
Kicking the can down the road, aka "we won't upgrade you now but we are not officially saying we will support external drives" is NOT A SOLVE.
@dropbox please please do not mark this as solved.
- KyleKoch2 years agoHelpful | Level 6This is NOT SOLVED.
I just had a session if DB help via chat and the rep said it wasn’t anything to do with Dropbox, it had to do with the OS and that I could update without any worry. She repeated it several times.
Based on the info that was published; I’m still very concerned about suddenly not having Dropbox accessible on my 20TB external RAID. We have 16TB active currently. No OS can handle that. - tobyhoffman2 years agoNew member | Level 2
We use the dropbox company wide in a similar manner - works flawlessly.
A shame to see Dropbox not offering a solution here.
- jmeredi22 years agoHelpful | Level 6psalcal
I was also unable to find anyone at Dropbox who could verify that they’d be waiting to upgrade users who are currently using an external drive. All I’ve heard from DB support is that all users will be upgraded in the next few months. So definitely NOT SOLVED. - Brooknei2 years agoHelpful | Level 6
Hi ... Not sure if this helps .... Windows NTFS can handle a 16TB partition if the cluster size is the default 4096 bytes.
After many, many years with Dropbox and partly because of this issue we have migrated over to Office 365 & Onedrive with better results.
- psalcal2 years agoCollaborator | Level 10
DissatisfiedUser99 my upgraded Mac laptop will not sync either. SO FRUSTRATING!!!!!
- spencerkm12 years agoExplorer | Level 4
I'm on the latest beta build v170.3.5866 and still syncing to an external drive. Has this been resolved?
Edit: on an M2 Mac.
- iagdotme2 years agoHelpful | Level 5
spencerkm1 did you find out whether it's been resolved or not? I've not yet upgraded from OS 12.6 because of this.
- TheMainOne2 years agoCollaborator | Level 9
If by resolved you mean that they have decided to do what's right and fix this, then no it's not. It looks like they have decided to stick their thumb in all of their customers eyes.
If by resolved you mean has the question been resolved, then technically yes. They marked it resolved. But it is far from it and numerous customers have complained that they are arbitrarily and unilaterally marking things solved that are in no way solved.
Welcome to drop your box. They have clearly dropped their box and can't find it anything without it. I think we need to get them a clap on. That way once they've fallen and can't get up they can at least clap on the light so they can find their way out of there.
- Dekaritae2 years agoHelpful | Level 6I'm going to try running Dropbox in a UTM native virtual machine stored on my external drive, and see how much of a performance hit that takes.
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