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Forum Discussion
Jon C.10
2 years agoCollaborator | Level 8
Disaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on...
- 4 months agoHi Everybody,We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
- This beta is only available to US-based users
- You must be on macOS 15 beta
- You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
studioj23
Helpful | Level 5
So for older systems on older OS's this will or will not happen? ie my main rig is on Catalina and I wasn't planning on upgrading it anytime soon. Will I need to find another solution for our 20TB dropbox?? holy moly this is a disaster.
ommphoto
2 years agoHelpful | Level 5
Would love to know the answer to this -- if anybody knows and can chime in it would be much appreciated. If one runs a version of OS pre Ventura, will this prevent the external hard drive sync being dropped?
- Jgcamil2 years agoHelpful | Level 6
I just switched to Pionner's Rekordbox professional plan that includes Dropbox unlimited.
I have a large music library, 3.5 tb, that is stored on an external ssd. This change is a no no as there is no way to store that in my internal ssd.
I will have to initiate a refund as this option no longer serves my needs.
Bye bye Dropbox,
- Jon C.102 years agoCollaborator | Level 8
Nope it's everything from Catalina onwards I think.
However a Reddit user came up with a possible workaround:
"It is linked to your home user folder location. If you move your home folder to an external drive, dropbox goes with it. And for that matter, so do google drive, one drive, box etc."
- dandid2 years agoHelpful | Level 6
this needs testing ASAP and making it more prominent, if this works DropBox need to be contacting customers to tell them there is this work around as it is a pretty good fix for an otherwise unmitigated disaster for a lot of people.
- Jon C.102 years agoCollaborator | Level 8
ommphoto I was told by support it affected Monterey as well.
- ommphoto2 years agoHelpful | Level 5
Jon C.10 Thanks for the info.
So just to clarify: on the Apple OSX operating side there appears no way to avoid this as it's part of well established security updates they've been telling developers about for over a year; on the Dropbox side, there appears to be no way to avoid this as this upgrade will be rolled out automatically the next time the application restarts?
If this is the case, then it would seem the only (very limited short-term solution) would be to not restart dropbox on any machine that's running an external drive. Does that square with your understanding of the situation Jon C.10?
Quite apart from being untenable solutions (forcing users to store everything on a local drive; and/or not restarting one's dropbox application so as to avoid update), it would seem to me there's been a pretty major communication failure somewhere. Can we send the development team the links to how OneDrive solved things that studioj23 posted earlier? Is anyone on from Dropbox monitoring this? (Walter Hannah)
I wonder what drewhouston makes of all this...
- Jon C.102 years agoCollaborator | Level 8
ommphoto you're welcome. I emailed Appleinsider, 9to5mac and macrumors to try and get some heat under it. As of typing the first 2 have run the story.
Your understanding matches mine - at some random point when we restart the app, we'll be forced to switch to the internal drive.
Two workarounds have presented themselves so far:
1. Move your user folder itself onto the external drive so ~/Library/CloudStorage is by definition on the external drive. Only a good idea if the external is a fast SSD, and fiddly with permissions by all accounts.
2. Edit /etc/fstab to make the external drive mount at ~/Library/CloudStorage. This is apparently supported by unix operating systems, although a bit over my head. I saw someone on Appleinsider got it working (see pic). We're going to test this as it is potentially the least disruptive route. Will it work properly though? Hard to say.
We really could use comment from dropbox on this..
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