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Forum Discussion
Data Loss After PC Factory Reset
Hello - Recently, I reset my computer to factory settings due to a suspicion of hacking. As a result, I had to format my drives, including one that was linked to Dropbox. Before the reset, I checked and believed that the files on this drive had been backed up to Dropbox. However, upon looking today, it appears I have lost a significant amount of critical content; only one file remains in the folder.
I am reaching out to see if there is any possibility for Dropbox to recover these files. I would greatly appreciate any assistance or guidance, as these files are of significant importance to me.
- Mark
Super User II
Big Slim wrote:
I am reaching out to see if there is any possibility for Dropbox to recover these files. I would greatly appreciate any assistance or guidance, as these files are of significant importance to me.
How did you check they were uploaded to Dropbox? Did you go to www.dropbox.com/home to look? OR did you just check the folders on your machine?
What does www.dropbox.com/events show?
And do you still have quota available? www.dropbox.com/account
Note: if they were never uploaded to Dropbox in the first place (say because it wasn't given enough time, or, you were over quota and so syncing stopped) they are not recoverable via Dropbox because Dropbox doesn't even know they exist.
Thanks Mark. It looks like I can see them marked as deleted in www.dropbox.com/events. Is there a way to recover them from here?
- Mark
As long as it was within the last 30 days, assuming you are a free user, you can restore from there via https://help.dropbox.com/delete-restore/recover-deleted-files-folders. However, if its over that, and you are a free user, no its not possible. Sorry
