Can't delete backup from Dropbox site

[Klkoenig]

I have deleted an automatic hard disk backup from Dropbox but storage space is not released.
Now the backup is no longer recognized.
I have already removed the desktop application from the devices and added it again.

Does anyone know what I can do?

[Klkoenig]

[Jay]

Hi @Klkoenig, thanks for bringing this to our attention

Are you able to view your backup on the site directly, and delete it from there?

This will help me to assist further!

[Klkoenig]

Hello,
I can't see the backup on the website. Under “All files” I can only see my own folders, but no backup.

[Jay]

Could you attach a screenshot of the backup page on the site?

In addition, could you also click 'Show deleted backups' on the site and copy that screenshot here too?

[swigyfood]

Hello @Klkoenig 
Ensure the backup is permanently deleted from Dropbox's "Deleted files" section. If storage space is still not released, contact Dropbox support for assistance.

[Klkoenig]

Whre can I find  'Show deleted backups'

How do I get to the backup page on the website?

[Walter · Accepted solution]

Hey @Klkoenig - you can get to the backups page by clicking on the upper right dotted icon shown below: