Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I'm using Dropbox (free version) for a few years now. I never upgraded my plan simply because I don't need as much space. In the past couple of weeks, I have connected two laptops with my account. I don't know how or why, but Dropbox by itself, and I'm not joking here. I started to back up my files?! I noticed it because I received a notification on my phone saying that I had run out of space. I had a folder loaded with (*.exe *.xml *.7z *.rar) ect... I don't know if that can create problems? I immediately paused the process, and I unconnected the two laptops from my Dropbox account. I then tried to clean up my Dropbox account. Currently, I have a folder in my Dropbox that comes from one of the laptops. I tried to erase it, and it was impossible! Now that I have already removed my two laptops from my account, I'm working with my cellphone trying to erase files that were originally uploaded from another source. I have a copy of all these files, and they're all secured protected by passwords. I can't resume the backup. The target laptop is no longer in my Dropbox account. Furthermore, the laptop has been formatted! So, I think, I'm going to have to erase my Dropbox account unless someone from Dropbox can erase the folder and files in question!?Thank you for your help, I hope I can solve that problem because it takes all my space thank you very much.
When you have set up the new devices you have accidentally activated Dropbox backup.
You can see the info on that here including how to disable and delete: https://help.dropbox.com/organize/dropbox-backup-faq
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When you have set up the new devices you have accidentally activated Dropbox backup.
You can see the info on that here including how to disable and delete: https://help.dropbox.com/organize/dropbox-backup-faq
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Big thanks to Mark ! Exactly the backup was still there I could not see it from my Dropbox but when I used the Backups page on my browser it gives me access to the backup panel where I was able to fix this problem. I don't use Dropbox on the regular basic but the door is not closed that maybe one day I will upgrade my account I like the product and I like it even more today. Thank you Mark I appreciate your fast and accurate support! 👍
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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