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Forum Discussion
"tmp.drivedownload" Error - unable to resolve with tech support escalation
This error has been happening for weeks, and tech support has unfortunately been totally unable to help me. Thought I'd pitch this here.
I am on several shared folders with other groups. Whenever someone else on one of these shared folders attempts to save or change a file, I get a popup message that looks like this:
Again, I'm not actually taking any action at all - this happens totally without any interaction on my part. It happens for any file, not just the one seen in the example. Clicking the checkbox stops it from happening again for that particular file, but only for one instance. Anytime a new file is touched, the popup appears again for that next file.
The scary part is that what appears to happen is that the files seem to get dumped into trash or recycling on OTHER PEOPLE'S COMPUTERS - horrifying! I asked others to check, this and that's the only way we found out that files were getting nuked. I'm very worried that we will later discover that crucial files have gone missing, and only when it causes a crisis.
Tech support has told me over and over again to simply uncheck the box, despite my explanation that would stop it for that file, but this happens again for the next file - I want it to stop happening for new files. This has been extremely frustrating. It makes it clear that they are simply not reading my responses.
I have Googled enough to discover that this has to do with some sort of conflict with Google Drive syncing, but can't get any info about how to stop files from being deleted, let alone stop the error from happening.
Ideas? Thoughts? Things I can test? Please, any help will be gratefully accepted! In the meantime, I've stopped all file syncing in both GDrive and Dropbox, for fear of this accidentally leading to deletion of valuable project or client files.
Signed,
Frustrated
Thanks, Jay, I did manage to delete it however it was not Dropbox that was stopping the process, it was Google Drive that was making it impossible have no idea why! I cannot understand how Google Drive put the folder in there in the first place then took control of it. I was thinking like yourself if Dropbox is finished syncing I should be able to delete it, however, I had to stop Google Drive to delete it. All worked in the end! All those pop-up messages also turned out to be saving files in that folder too which is why the folder was getting bigger and bigger and nothing got accidentally deleted. :)
- Jay
Dropbox Staff
Hi Gabby, sounds like you’ve got Google Drive and Dropbox linked somehow.
The .tmp.drivedownload folder appears to be a temporary folder that is created every time you download something from Google Drive.
Most likely, the Dropbox folder is located inside the Google Drive folder, though this is just a guess on my end.
What could be happening is when someone else changes the file, Google Drive might be trying to take control of the file, move it to the Google Drive online, and delete it from the Dropbox folder, which would then delete it from all users in the shared folder.
However, since I haven’t dared to put two cloud storages in the same folder, I’ve never been able to test this directly.
Is it possible that you have the two cloud storages on the same folder, or external drive?Yes, that's probably the case. At one point, I was trying to remove some items from DB and move them to GD as the client was migrating. But this started some time after that, so I wasn't able to be certain that the file move caused the problem. Either way, it's definitely a conflict. The problem is, nobody can figure out how to correct it. :/
Even if there is a conflict, file deletion seems a pretty extreme result. There must be a happy medium.
ZavHi, I'm an engineer at Dropbox. Thank you for reporting this issue. Am I understanding correctly that Google Drive and Dropbox are syncing the same set of folders, and that's when you see these confusing warnings? If you could explain your Google Drive and Dropbox setup it would help us figure out what's happening.
We do in general want to make sure we only show these warnings for user-initiated actions so they remain useful and you know what will happen when you click a button. It's technically difficult to tell when an action is user-initiated, so letting us know when there's an issue isuseful for us to make sure we refine our product and do the right thing--thanks!
One final question--when you click the checkbox to disable the warning, do you click "Cancel" or "Move Anyway"? Only "Move Anyway" will save the "Don't ask me again" setting.
Hi Zav, thanks so much for your response!
I have been clicking both "Cancel" and the checkbox - thanks for that point. However, even though my selection of the checkbox has not been useful, it only shows once for each file anyway. Interesting.
I've checked again, and I have selected Dropbox subfolders syncing with Google Drive, and vice-versa. Not my entire Dropbox folder. The Google drive has been mapped to a drive letter in the past, but at this time, is not. I also had a prior Google drive that was mapped, but that account is no longer syncing to anything, including Dropbox. (I include this info for the sake of case history, just in case.)
It is only on folders that are syncing to both Dropbox and Google Drive that this error appears to occur. I can't test to ensure that is the case, because I have a high number of little-used both Dropbox and Google Drive folders that must remain shared, but so far, that's my observation.
I recently changed some settings on the local Dropbox app, and on the local Google Drive app, in an effort to correct this and stop the messages, but I don't know how to test and make sure those choices are safe. Perhaps I've just managed to disable the popup, but the background problem is still happening, and files may be discovered later to be missing. It has been a day or so since I saw the popup, but that could be just that nobody on the shares has used any files. I'm trying to message someone for a live test, but due to personal schedules, this has been complicated. Either way, this doesn't find the source of the problem - it treats the symptom, not the disease - and I don't know for sure if all my files are safe.
Thoughts?
I am not sure if this will help you, however, I managed to fix my issue by deleting the tmp.drivedownload folder in the Dropbox folder. I was able to successfully delete this folder once google drive had stopped syncing my files. I do not know how why Google drive created that folder in the Dropbox folder in the first place but once I was able to delete the folder the pop-up messages stopped and things went back to normal. To avoid this possibly happening again I am just uploading files through the Google Drive website instead. This may not be convenient for some people however it works for me. Good Luck in solving your issues, however, check that there is not a tmp.drivedownload folder anywhere in your Dropbox folder and if there is delete it. Hope that helps!
