We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
"tmp.drivedownload" Error - unable to resolve with tech support escalation
This error has been happening for weeks, and tech support has unfortunately been totally unable to help me. Thought I'd pitch this here. I am on several shared folders with other groups. Whenever...
Thanks, Jay, I did manage to delete it however it was not Dropbox that was stopping the process, it was Google Drive that was making it impossible have no idea why! I cannot understand how Google Drive put the folder in there in the first place then took control of it. I was thinking like yourself if Dropbox is finished syncing I should be able to delete it, however, I had to stop Google Drive to delete it. All worked in the end! All those pop-up messages also turned out to be saving files in that folder too which is why the folder was getting bigger and bigger and nothing got accidentally deleted. :)
Zav
Dropbox Staff
Dropbox StaffHi, I'm an engineer at Dropbox. Thank you for reporting this issue. Am I understanding correctly that Google Drive and Dropbox are syncing the same set of folders, and that's when you see these confusing warnings? If you could explain your Google Drive and Dropbox setup it would help us figure out what's happening.
We do in general want to make sure we only show these warnings for user-initiated actions so they remain useful and you know what will happen when you click a button. It's technically difficult to tell when an action is user-initiated, so letting us know when there's an issue isuseful for us to make sure we refine our product and do the right thing--thanks!
One final question--when you click the checkbox to disable the warning, do you click "Cancel" or "Move Anyway"? Only "Move Anyway" will save the "Don't ask me again" setting.
Hi Zav, thanks so much for your response!
I have been clicking both "Cancel" and the checkbox - thanks for that point. However, even though my selection of the checkbox has not been useful, it only shows once for each file anyway. Interesting.
I've checked again, and I have selected Dropbox subfolders syncing with Google Drive, and vice-versa. Not my entire Dropbox folder. The Google drive has been mapped to a drive letter in the past, but at this time, is not. I also had a prior Google drive that was mapped, but that account is no longer syncing to anything, including Dropbox. (I include this info for the sake of case history, just in case.)
It is only on folders that are syncing to both Dropbox and Google Drive that this error appears to occur. I can't test to ensure that is the case, because I have a high number of little-used both Dropbox and Google Drive folders that must remain shared, but so far, that's my observation.
I recently changed some settings on the local Dropbox app, and on the local Google Drive app, in an effort to correct this and stop the messages, but I don't know how to test and make sure those choices are safe. Perhaps I've just managed to disable the popup, but the background problem is still happening, and files may be discovered later to be missing. It has been a day or so since I saw the popup, but that could be just that nobody on the shares has used any files. I'm trying to message someone for a live test, but due to personal schedules, this has been complicated. Either way, this doesn't find the source of the problem - it treats the symptom, not the disease - and I don't know for sure if all my files are safe.
Thoughts?
I am not sure if this will help you, however, I managed to fix my issue by deleting the tmp.drivedownload folder in the Dropbox folder. I was able to successfully delete this folder once google drive had stopped syncing my files. I do not know how why Google drive created that folder in the Dropbox folder in the first place but once I was able to delete the folder the pop-up messages stopped and things went back to normal. To avoid this possibly happening again I am just uploading files through the Google Drive website instead. This may not be convenient for some people however it works for me. Good Luck in solving your issues, however, check that there is not a tmp.drivedownload folder anywhere in your Dropbox folder and if there is delete it. Hope that helps!
