no longer have access to the email I signed up with

[Erin7]

I need to update my email address in my account because I no longer have access to the original email. If I update it in my account, will it send anything to the old email address? In other words, will I lose access to my account if I try to change the email address from an account I no longer have access to?

[Megan]

Hey @Osbourne, I just sent you an email, to your Community linked address. 

Feel free to respond back to me, and we'll take it from there!

[Osbourne]

@Megan I replied twice to your email from the discussed address.

[Megan]

Sweet! 😊

I got your message @Osbourne. 

[Osbourne]

@Megan so what should I do now?

[Hannah]

Hey @Osbourne, if you've replied to Megan's email, she will get back to you the soonest possible, so you can continue working on your issue.

Cheers!

[Osbourne]

@Megan still waiting for your instructions.

[Osbourne]

@Hannah @Megan would anyone help? There's no reply. Is there a way to solve my problem?

[Osbourne]

Dropbox logged me off from my account and is telling that my email or password is incorrect. I know it is correct and noone warned me that my password is expired. Mailbox that i use to log in here is partly unavailable - i can only send messages but not receive. So i can not receive a link to reset my password. I asked here and several gurus of Dropbox community were helpless. @Rich @Megan They asked me a lot of questions, i was proving my rights on my account, but still i got no advise - how can i restore access to my dropbox? There should be a procedure on that, otherwise its stupid. I am not a spy, i need just to get my files back. I need Dropbox either to change email in my profile, or send me a link for reset to an alternative email. I can prove again my ownership on my account by sending a confirmation from the corrupted mailbox. Repeating - i can only send from it, but not receive.

Need help!

Thanks a lot.

[Hannah]

Make sure to check your emails for an update from our team, @Osbourne.

Have a great day!

[Osbourne]

I received mail from @Elise and replied. So its better to talk via email, not here.