no longer have access to the email I signed up with

[Erin7]

I need to update my email address in my account because I no longer have access to the original email. If I update it in my account, will it send anything to the old email address? In other words, will I lose access to my account if I try to change the email address from an account I no longer have access to?

[Rich]

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@Erin7 wrote:

If I update it in my account, will it send anything to the old email address?

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If your old email address wasn't verified with Dropbox, you would need to verify the current email before you can change it, which would send something to the old email. You wouldn't lose access to the account, but you could if Dropbox decides to expire your password in the future.

If your email address isn't verified and you don't have access to it, you won't be able to change the email address on the account.

• https://help.dropbox.com/accounts-billing/settings-sign-in/change-email

[Osbourne]

Suddenly Dropbox logged me out and says that email or password is incorrect. I did not change anything. But i have no access to my mailbox, so i cannot reach the reset link to change the password. So, i need Dropbox to change primary email in my profile as it does not exist anymore.

Thank you.

[Rich]

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@Osbourne wrote:
So, i need Dropbox to change primary email in my profile as it does not exist anymore.

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They won't do that. If you don't have access to the email address associated with your Dropbox account, and you're not able to sign in due to a forgotten or expired password, then there's no way to gain access to the account. You need to have access to the email address to either receive the reset information for validate that you're the owner of the account. There's no other way.

• https://help.dropbox.com/account-access/lost-email-access

[Osbourne]

But how can I enter my account now? The application logged me off without reason, my old mailbox i used for this account is dead. But there's no my single fault. 😦

[Rich]

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@Osbourne wrote:
But how can I enter my account now?

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If you don't remember your password or it's expired, you can't. You'll need access to the email account. Perhaps you can contact the mail provider and ask that they reactivate the mail account.

You can try contacting Support, but they likely won't give you access to the account.

[Osbourne]

The thing is that i did not change the password and i remember it. I know, that it is correct. But Dropbox says it is not correct! How can this be? Email provider simply does not exist anymore, there's no contacts.

[Rich]

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@Osbourne wrote:
The thing is that i did not change the password and i remember it. I know, that it is correct.

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Passwords periodically expire. This is why it's important to always have a valid email address on any account you use. They are often the only means of getting back in if you ever gain access, and I'm not just referring to Dropbox. If you use that email address with any other service, you should update it immediately.

As I said before, you can try contacting Support. Good luck.

[Osbourne]

Thank you very much for your answers, Rich. But how can I contact support? They don't have any contacts.

[Rich]

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@Osbourne wrote:
Thank you very much for your answers, Rich. But how can I contact support? They don't have any contacts.

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for log-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/log-in-issues