incorrect date format in 'Transfer' email

[Andyfran]

Hi,

For emails generated by 'Transfer' the date format in settings is not used.

The format is correct in the 'Manage Transfers' interface but not the emails that is sends.

Thanks

Andy

[Jay]

Hi @Andyfran, thanks for bringing this to our attention.

Could you attach a screenshot showing an example transfer and the account settings page showing the date format?

This will help me to assist further!

[Andyfran]

[Jay]

What email provider are you using? Have you tried changing the date and time settings in the email settings?

[Andyfran]

I believe the email is generated by Dropbox.

[Jay]

Could you try changing the dates to another format and then return it to the correct date to see if this helps? 

[Andyfran]

Thanks @Jay 

Changed date format to yyyymmdd then changed back to ddmmyyyy.

Same result, emails generated by 'Transfer' still have the date incorrectly formatted.

This is definitely something your programming team needs to address. Date format is only incorrect in the body or emails generated by dropbox transfer.

If you forward this thread to your testing team I'm sure they will either know about the issue or will see that there is a problem. Its something they can replicate and test very easily.

I dont thinks there's any more detail I need to add. Your team has enough information to go on and shouyld be able to fix this issue.

Cheers

Andy

[Andyfran]

[Nancy]

Hi @Andyfran, and sorry for jumping in. 

Please kindly note that the date format setting that's located in your web preferences affects only www.dropbox.com, and not any emails that are sent to you by Dropbox. You can also take a look here for more info.

Other than that, I've sent your feedback about this to our team, so that they may consider this in the future.

Hope this clarifies things a bit.