You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
Jay
Dropbox Staff
Dropbox StaffHi Jack Y, thanks for posting on the Community.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the email address for the previous account you used to login to Dropbox.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the email address for the previous account you used to login to Dropbox.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Jay. Not going to put the effort in recovering the files after reading post from other users about this issue. I use the Windows App to sync the files so I do have local copies. Just annoying that DropBox just disables the account without warning/notification and without giving a grace period to rectify the issue/violation.
For all others; Not all cloud services are created equal. I know, I have been in IT for many years and have migrated many platforms to the cloud. I trust most but not all. My recommendation to all is if you are storing important documents to cloud storage, ensure you use the service associated app that syncs files to your local storage. That way, they are "backed up" and available offline.
Jay: Please cancel my accounts
