Team members receiving emails inviting them to edit the folders I uploaded

[DT83]

Morning All

I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder.

This is the first time this has happened and my colleagues have made new folders after and no emails have been sent out. 

Support were less then helpful and I am sure it will be a silly setting I have hit my end, but could anyone please help?

Thank you

[anthony_nordin]

Update: there is a Dropbox product management PM investigating and discussing right now on the ideas post.

[BenDBX]

Hi Everybody,

Thanks for all of your input here. This was posted as an idea, and as @anthony_nordin mentioned, one of our Product Managers is currently investigating. You can find the idea thread here. We will post updates when we have more information to share!

Thanks,

Ben

[anthony_nordin]

That's very strange. The box doesn't appear and the notifications are still being sent out?

[anthony_nordin]

As far as I can tell, the box is still there. At least it is for me and the rest of our office employees.

[BillGr]

Good morning,

Our company uses Dropbox daily to upload construction drawings for the field members to have access to. 

As of this morning (June 24/2024) we are getting multiple complaints back to the office because of notifications to users emails/phone notifications about every item being uploaded to Dropbox. 

Often I'll upload 10-20 folders a day with multiple files in each and our field users just locate the file that was assigned to them. However, now every user is being notified that I've uploaded each project and is being overwhelmed with notifications. 

Is this a new update that dropbox put out over the weekend?

Also is there a way from my end to turn this off or do each of my field guys need to now go into their settings and disable notifications? 

Thanks for your time,

[Walter]

Hi there @BillGr - thanks for bringing this to our attention.

Just to make sure we're on the same page, are you referring to in-app notifications, bell notifications on the website or email notifications?

Also, are you a team admin or a team member? 

Let us know more and we'll take it from there.

[BillGr]

Hello!

When i click on groups/members there are 24 of us and it lists all of us as "members". I don't see an admin title on anyone(myself included).

Everyone in the group is receiving email notifications and app notifications on their phone for each item I upload.

Before this weekend users did receive email notifications but not phone app updates. 

[dealersubmit]

I am also running into the same issues this morning with my team. I am getting lots of complaints about the extra email notifications going to the members accounts. This is happening any time a link is created, a folder is made, or anything is uploaded. 

Is there a way to turn this off ASAP? 

[Hannah]

Hey @BillGr and @dealersubmit, you might want to take a look at this idea for further info on this.

I hope this helps.

[dealersubmit]

@Hannah Sorry, this is not helpful as it is just linked to an idea and not a solution. I am looking for an answer as to why this happened recently and how to fix it. I need to have my members have access to our folders but we don't need everyone receiving a bunch of email notifications for every action done within Dropbox. We need this to stop as it is massively clogging our systems.