Preference icons disappeared and won't come back - using Windows 10

[Marjoline]

Hi there, I hope you can help.

Since a couple of days I have lost any access to the Dropbox Preferences. By which I mean the icons that give access to the location where the files are stored on the pc, the sync settings, etc.

Instead I only see a sort of sync status pop-up:

I closed down and restarted the pc. I deleted and reinstalled Dropbox. Nothing helped.

Any idea's what might be going wrong here, and how to fix it?

[Marjoline V.]

Gosh. I think I found a bug!

I suddenly recalled that recently on this pc I had problems with an application showing very tiny letters. So I enhanced all letters from 125% (default) to 150%. 

Now I reduced the letters again from 150% to 125%, and Eureka! The Dropbox pop-up box is back in its entirety, including the access to the icons for managing preferences etc.!

Probably a tip for the Dropbox developers to take another look at the pop-up Dropbox box, and check how it behaves under different accessibility settings? Otherwise this could pose a great problem for those needing to enhance the font-size due to limited eye-sight. 

[Marjoline V.]

Check out the problem/bug and solution here:

https://www.dropboxforum.com/t5/Settings-and-Preferences/Preference-icons-disappeared-and-won-t-come...

Probably a tip for the Dropbox developers to take another look at the pop-up Dropbox box, and check how it behaves under different accessibility settings, especially overall font size? Otherwise this could pose a great problem for those needing to enhance the font-size due to limited eye-sight. They won't be able to access the preferences, and therefore not able to change them.

[Walter]

Hey @Marjoline V. - thanks for flagging this with us and also sharing your tip on how you fixed it. 

If you have anything else to add, please let us know. 

Thanks!