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Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.

","kudosSumWeight":0,"postTime":"2021-12-15T04:11:48.591-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:564326_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16181},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.

"},"Conversation:conversation:564326":{"__typename":"Conversation","id":"conversation:564326","solved":true,"topic":{"__ref":"ForumTopicMessage:message:564326"},"lastPostingActivityTime":"2024-02-19T11:45:52.324-08:00","lastPostTime":"2024-02-19T11:45:52.324-08:00","unreadReplyCount":111,"isSubscribed":false},"ModerationData:moderation_data:564326":{"__typename":"ModerationData","id":"moderation_data:564326","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:564326_2":{"__typename":"Revision","id":"revision:564326_2","lastEditTime":"2021-12-15T08:35:08.248-08:00"},"ForumReplyMessage:message:698192":{"__typename":"ForumReplyMessage","id":"message:698192","conversation":{"__ref":"Conversation:conversation:564326"},"author":{"__ref":"User:user:1547621"},"revisionNum":1,"uid":698192,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"subject":"Re: Password reset email not received","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:698192"},"parent":{"__ref":"ForumReplyMessage:message:698182"},"body":"

Hey Alftrude, I am really sorry to hear about this.

\n

 

\n

In this case, I'd recommend contacting our support team for further assistance. 

\n

 

\n

To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

\n

 

\n

Once you do, please feel free to share that ticket ID with us here so that we can look it up as well.

\n

 

\n

I hope this goes well!

","body@stringLength":"854","rawBody":"

Hey , I am really sorry to hear about this.

\n

 

\n

In this case, I'd recommend contacting our support team for further assistance. 

\n

 

\n

To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

\n

 

\n

Once you do, please feel free to share that ticket ID with us here so that we can look it up as well.

\n

 

\n

I hope this goes well!

","kudosSumWeight":0,"repliesCount":2,"postTime":"2023-07-12T01:35:48.289-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:698192_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":851},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHw1MjoxfGludCw3MDQ3NzUsNzA0Nzc1","node":{"__ref":"ForumReplyMessage:message:704775"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1739270484148":{"__typename":"CachedAsset","id":"theme:customTheme1-1739270484148","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I have a Dropbox Plus account to which I have forgotten the password.
However, the mails for a new password do not arrive at the mail address associated with the Plus account.
I have checked the spam filter, added the Dropbox mail to the address book, set Dropbox as the desired mail and specified that Dropbox mails should never end up in spam.
It still doesn't arrive.

I contacted mail support to solve the problem there, but unfortunately the support was about as helpful as dropbox - except that at least they answered.
I have written to dropbox support (There is an support subject for this problem in the support area) 5 times asking them to contact me at a different email address and have NEVER received a reply. I have tried two different mail addresses in case one of the addresses doesn't work either.

Now I have created a second Free account to get any help at all...
I do not know what to else do (excapet hiring a hacker or go to a lawyer...)

","body@stringLength":"1000","rawBody":"

I have a Dropbox Plus account to which I have forgotten the password.
However, the mails for a new password do not arrive at the mail address associated with the Plus account.
I have checked the spam filter, added the Dropbox mail to the address book, set Dropbox as the desired mail and specified that Dropbox mails should never end up in spam.
It still doesn't arrive.

I contacted mail support to solve the problem there, but unfortunately the support was about as helpful as dropbox - except that at least they answered.
I have written to dropbox support (There is an support subject for this problem in the support area) 5 times asking them to contact me at a different email address and have NEVER received a reply. I have tried two different mail addresses in case one of the addresses doesn't work either.

Now I have created a second Free account to get any help at all...
I do not know what to else do (excapet hiring a hacker or go to a lawyer...)

","author":{"__ref":"User:user:1723901"},"isEscalated":null,"postTime":"2023-07-11T00:10:46.857-07:00","parent":{"__ref":"ForumTopicMessage:message:564326"}},"ForumReplyMessage:message:698067":{"__typename":"ForumReplyMessage","id":"message:698067","revisionNum":1,"uid":698067,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"conversation":{"__ref":"Conversation:conversation:564326"},"subject":"Re: Password reset email not received","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:698067"},"body":"

Hi Alftrude, sorry to hear about that!

\n

 

\n

Do you have an open ticket with our Support at the moment? Keep in mind, that the reason you never received an email when you asked the agent to contact you on a different email address, is because we can't.

\n

 

\n

We can only contact you and reply back to the email address you're using to contact us. So if for instance you use the email: Dropboxcats@gmail.com to contact us, and ask us to send an email to Dropboxdogs@gmail.com, we can't do this. 

\n

 

\n

You'd need to forward our email from one address to the other, then respond back to us. 

\n

 

\n

I hope this clarifies!

","body@stringLength":"979","rawBody":"

Hi , sorry to hear about that!

\n

 

\n

Do you have an open ticket with our Support at the moment? Keep in mind, that the reason you never received an email when you asked the agent to contact you on a different email address, is because we can't.

\n

 

\n

We can only contact you and reply back to the email address you're using to contact us. So if for instance you use the email: Dropboxcats@gmail.com to contact us, and ask us to send an email to Dropboxdogs@gmail.com, we can't do this. 

\n

 

\n

You'd need to forward our email from one address to the other, then respond back to us. 

\n

 

\n

I hope this clarifies!

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sorry - this is not helpful, because I used the support window for: Forgot password but no access to the linked email - there you enter the mail address that is best to contact, and then the address that is linked to the account but you don't have access to, or where - in my case - no Dropbox mails arrive. Where can I find a normal support mail address of dropbox that does not go through a support window?

","body@stringLength":"415","rawBody":"

sorry - this is not helpful, because I used the support window for: Forgot password but no access to the linked email - there you enter the mail address that is best to contact, and then the address that is linked to the account but you don't have access to, or where - in my case - no Dropbox mails arrive. Where can I find a normal support mail address of dropbox that does not go through a support window?

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Password reset email not received","moderationData":{"__ref":"ModerationData:moderation_data:704775"},"body":"

Hi,

I have the same issue : I cannot log in to my Dropbox account which is a Dropbox Business account (admin account). I don't receive the email to reset the password. I confirm that I have access to the email, I checked the spam and I added no-reply@dropbox.com to my contact.

My email is : [Removed as per Community Guidelines]

Could you please help to recover the access ? 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-08T04:00:09.259-07:00","lastPublishTime":"2023-08-08T04:36:03.320-07:00","metrics":{"__typename":"MessageMetrics","views":781},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:564326/message:704775","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcwNDc4Nyw3MDQ3ODc","node":{"__ref":"ForumReplyMessage:message:704787"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:704787":{"__typename":"ModerationData","id":"moderation_data:704787","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:704787":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:704787","revisionNum":1,"uid":704787,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumReplyMessage:message:704775"},"conversation":{"__ref":"Conversation:conversation:564326"},"subject":"Re: Password reset email not received","moderationData":{"__ref":"ModerationData:moderation_data:704787"},"body":"

Hi msimon, thanks for the info. Could you follow these steps provided by EvanDBX to contact the support team directly for them to investigate this matter in more detail?

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