Not receiving emails from dropbox.

[It_Support_1234]

We have multiple users who are not receiving emails from dropbox.com.  These emails range from the email to verify your email, password resets link, and the login links.   I have checked our spam filter and I do not see any signs of this emails being blocked.  Is someone at dropbox able to look into this email deliverability issue for us?

[anthea2]

That's what I did and couldn't access any "Contact Us" links. The best I got was being directed to this forum where I found someone else had experienced the same issue

[Megan]

Is it okay if I send you an email on my end @anthea2? 

Let me know!

[anthea2]

Thank would be great, thank you. If they want to CC in my personal email to 100% make sure I get it let me know and I can give you that

[Megan]

Hey @anthea2, I just sent you a message to your Community-linked email address. 

Reply back to me, and we'll take it from there! 

[DDunce]

If I look at my domain host's control centre I see that email to [Removed as per Community Guidelines] is set to be forwarded to my gmail account.  And indeed when I send from a completely different domain to [Removed as per Community Guidelines] email is received.  What's Dropbox's problem ?

[Jay]

Hi @DDunce, thanks for bringing this to our attention.

If you're receiving this message from Dropbox, then it means that somehow the domain is blocking emails from Dropbox, or other official domains.

I'd recommend checking the list and your settings in your email provider to ensure that the above domains are allowed through, and that no emails are blocked.

If you have any further queries, feel free to message back.

[DDunce]

Thanks for that Jay.  There are no relevant settings in my account and other messages get through so I suspect the issue may be at the domain level.  I had similar problems with a handful of domains sending via Gmail until I added DKIM  and SPF  records to my account, and I suspect Dropbox may need to do something similar.  Alas I don't know how to speak with anyone with sufficient power and knowedge !

[Hannah]

Hey @DDunce, thanks for the update here.

Can we send you an email, so we can look into this internally?

[DDunce]

HI @Hannah   Certainly.  I appreciate your taking an interest.

Eugene.

[Megan]

Hi @DDunce, I just sent you an email, I'll see you there!