Not receiving emails from dropbox.

[It_Support_1234]

We have multiple users who are not receiving emails from dropbox.com.  These emails range from the email to verify your email, password resets link, and the login links.   I have checked our spam filter and I do not see any signs of this emails being blocked.  Is someone at dropbox able to look into this email deliverability issue for us?

[Megan]

Hi @It_Support_1234, thanks for posting here today! 

Have you tried to add the no-reply@dropbox.com to your email's contact list? 

Also, is it possible that you're all running on custom domains? I'd recommend checking with your IT team directly to confirm that none of the official Dropbox domains are being blocked by the domain's spam/junk system.

Keep me posted!

[It_Support_1234]

Hi,  We have whitelisted no-reply@dropbox.com in our spamfitler.  All mail flows though this before attempting to send to users.  Since the emails are not showing up in our spam filter, it appears they are not sending at all.  It is a custom domain, however your organization is the only people we are having issues receiving emails from. 

[Megan]

Thanks for your speedy response @It_Support_1234! 

Do you use a Business team, or individual Dropbox accounts? 

I'm asking, because if it's a Business one, your admin should be able to contact Support, and inform them about this, in order for them to have a closer look. 

However, if you're referring to individual Dropbox accounts, you'd need to reach out to Support, from each account that's facing this, and open a ticket, in order for us to investigate further. 

[It_Support_1234]

We currently have 10 users who are not receiving issues from your domain.  Is their anything we can do instead of having each user put in their own form post?

[Nancy]

Hey @It_Support_1234!

If all 10 accounts are individual ones, our team will most likely need to check each one of them, I’m afraid. 

However, you can perhaps have a couple of users reach out to our support team first, see what they say and if they’ll need all 10 to contact them separately.

[anthea2]

Hi,

I'm also experiencing the same problem. I'm a sole trader and have a paid account and since May haven't been able to login (kept forgetting to troubleshoot as it's not my primary online sharing platform) as my email isn't receiving any of the account verification emails from DropBox. 

I've confirmed that my email is receiving emails, have added the email you specified to whitelist and tried again and still nothing has come through. 

I currently can't contact support because I can't sign in, how can I get back into my account so I can go back to using it as per normal?

Anthea

[Jay]

Hi @anthea2, could you clarify what email you're trying to receive from Dropbox? What message are you getting when attempting to login on your device?

[anthea2]

Hi, the email attributed with my paid account is [removed per the Dropbox Community Guidelines]. When I try to login it says it's emailed me a 6 digit verification code, which I then never receive and can't get in, hence having to create this new account just to get to here to try and get some help. Anthea

[Hannah]

Thanks for the additional info, @anthea2.

I would suggest reaching out to our support team directly about this.

You can do that by opening a private browsing/incognito window and going to this page.

Scroll down a bit and click on "can't sign in?", to submit your help request.