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Lsballew's avatar
Lsballew
New member | Level 2
8 months ago

Click on LB (personal) icon

Click on Manage Account
Click on Account Settings
Click on Personal Email - Edit
Type in new email, confirm email (using new email), put in existing dropbox password
click on update email
First instance of new email is surrounded by a redline box and has a small x in a circle below it. (update email button is still enabled but clicking on it again results in the same response)

 

Lsballew's avatar
Lsballew
New member | Level 2
8 months ago

...and, no, I am not on this page when I am trying to make the change, I am directly in my dropbox account, not on the forum

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Lsballew, is it possible that the email you're trying to use, is already used by another Dropbox account?

     

    Try logging in with that address and request a password reset; if a password reset email comes to that address, it means it's already linked to another Dropbox account.

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