Lenovo Promotion Issue

[jonhammer6]

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

Btw, i have created a new account of dropbox as per the instructions.

Any help will be appreciated.

Thanks

[Hannah · Accepted solution]

Hey @jonhammer6, thanks for posting today!

Can I actually reach out to you via email, so we can look into this?

Thanks!

[jonhammer6]

Yes.
 
You can reach me at [email address removed per the Dropbox Community Guidelines]
 
Regards

[lobowang]

Hi, I'm encountering similar issue as jonhammer6. Could anyone here lend assistance? Thanks!

[ivanjl1720]

I have the same problem, any solution?

[Ourson]

Miałem przyznane 100 GB miejsca Dropbox z rzekomej "promocji" Lenovo. Ale nagle mam znowu 2 GB. Złodzieje i oszuści, NIE POLECAM użytkowania Dropbox ani zakupu laptopów Lenovo !!

[DanielSandetti]

Dear support team, i agree I have the same problem and would be very happy about a feedback and your help. Many thanks so far.

[Megan]

Hey @DanielSandetti, how are you today? 

I just sent you an email and I'd be happy to see you there. 

Reply back to me as soon as possible. Cheers! 

[rishab27]

Hi 

Even I am facing same problem on my lenovo legion 7i claim got 30GB instead of 100GB even though on pop up it showed 100GB

[Walter]

Hi @rishab27, sorry to hear you're having issues with this.

Would it be OK if we reach out via email to investigate further?