Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Can somebody please help me as I’m having issues logging in and no contact support available on phone
Hey @Robertuk, thanks for reaching out to us and sorry to see you're having trouble.
Unfortunately, since this is a public forum, we can't really assist you with a screen-sharing session, however, can you please let us know more about the issue you're having?
I understand you're not able to login to your account, but can you give us some more details?
Thanks in advance.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for clarifying, Robert, and I'm happy to see that you were able to sort out the logging in issue.
As for your upgrade, did you do it through the Dropbox app on your mobile device? Were you billed through iTunes or Google Play?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi from me as well, @Robertuk.
There’s a possibility you have a second Dropbox account under a different email address that has been upgraded instead.
Do you see a 12-digit transaction ID in your bank statement, when opening your Dropbox charges? If yes, please insert it here, and compare the email address you’ll see with the one showing here. Are they the same?
If not, you'll need to sign in to Dropbox with the correct email address to access your subscription.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey Robert, unfortunately phone support is currently available to our Dropbox Business admin accounts, but you should be able to log a ticket to our support team.
Open this link from a private browsing/incognito window, insert your info and submit your request.
Once you have the ticket number, please send it along here as well.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!