I have a free account and want to move and access my files from my second paid account

[DavidHe]

I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new  paid account. Can't figure out how to move all the data to the new account. Can't even figure out how to open the new account. (The free account auto opens on start up- how do I get to the new account?) I'm really old and not too tech saavy. Help!

[Hannah]

Hey @DavidHe, thanks for joining our Community!

Regarding moving your files to your paid account, although there's no automatic way to do it, one way to go about it, would be to put all the files in a folder and then share that folder with your paid account.

Another way to go about it, would be to download the files from the free account and then upload them to the paid one.

As for accessing the paid account, are you trying to access it from the Dropbox website or from the Dropbox desktop application?

Let me know and we'll go from there.

[DavidHe]

Thanks Hannah, I'm trying to access the new account from the desktop app 

[Hannah]

I see, so in this case, what you'll need to do, is log out of the free account, and then sign in with the credentials of the paid account.

You'll find the steps on how to log out of the free account on the desktop app here.

Let me know how it goes!

[DavidHe]

So, I logged out of the free account, then clicked the Dropbox icon in the app tray and it automatically opens the old account. I can't find where to open the paid account.

[DavidHe]

Do I need to link the new (paid ) account to this computer?

[Hannah]

Yes, the paid account needs to be linked to the computer, indeed.

Are you not getting prompted to sign in, after you signed out of the free account?

Is it possible to send me a screenshot of what you see after you sign out?

[DavidHe]

Just an FYI, I was finally able to connect to my paid account. Thanks for your help

[Hannah]

I'm happy to hear that, David! 🙂

If you need anything else, just give us a shout.

Have a great rest of your day!