I accidentally linked two separate Business teams

[tobesharon]

Hi all, I'm afraid I mistakenly linked two business teams or accounts when accepting a shared folder. I can't seem to find any information on unlinking the two teams. These are two separate businesses and must be unlinked. Thank you in advance!

[Walter]

Hey @tobesharon - sorry to hear you're having issues with this.

Could you please let us know where exactly you're spotting the connection of the accounts and clarify what plan you're on both of the accounts? 

Any additional information or screenshots are more than welcome! 

[tobesharon]

Hi Walter thanks for the reply. Can you please email [removed per the Dropbox Community Guidelines] so I can share screenshots with you? The other account is not mine so I don't want to post their information. Appreciate the support!

[Hannah]

Hey @tobesharon, sorry to jump in here.

Before we send you an email, would you mind checking whether you've accepted an invitation to join a Dropbox Business team with the account you were previously logged in to?

Which plan do you see that you're currently on, if you go to your account settings here?

And is it possible to send us a screenshot of the invitation you accepted?

You can edit out any sensitive/personal info from the screenshot, before uploading it, of course.

[tobesharon]

Hi Hannah it says Dropbox Advanced and that I'm now a member of the other business's account. Unfortunately I no longer see the invitation to screenshot it.

[tobesharon]

Actually I found it—

[Rich]

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@tobesharon wrote:

it says Dropbox Advanced and that I'm now a member of the other business's account.

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You received and accepted an invitation to join someone's Business team account. In doing so, you've merged your account into theirs, taking up one of their licenses and effectively making them the owner of your account. If you were on a paid subscription you would have received a pro-rated refund for the time remaining on your account.

In order to leave the team you need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't simply remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore the account. They must convert it.

Once your account has been converted back to an individual account you'll be on the Basic (i.e. free) plan. You can then resubscribe if you were on a paid subscription previously.

[tobesharon]

Thanks Rich, is this the only way to remedy the issue? I'm concerned they may not be responsive and time is of the essence. Dropbox support cannot do anything?

[Rich · Accepted solution]

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@tobesharon wrote:

... is this the only way to remedy the issue? ... Dropbox support cannot do anything?

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No, they can't. Only the team admin is able to perform these steps.