How to turn off multi-authorization?

[Parisg]

How to turn of multi step authorzaton

[Rich]

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@Parisg wrote:
How to turn of multi step authorzaton

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Is this a code that's being sent to a mobile device? If so, refer to this help article.

If the code is being sent to an email address, that's not the usual two-step verification feature. Instead, it's a one-time security code that Dropbox sends when it detects a suspicious sign in attempt. That one cannot be disabled.

[Parisg]

Thank you very much. We have several individuals who need to get in. If she turns off 2 step via the phone text will we be able to get in if she puts in code from email

[Megan]

Hey @Parisg, I hope you're doing well! 

Would you mind clarifying if you're talking about the security code, or our 2FA?

Do you have an issue not receiving the first or the second code? As for 2FA, in order to disable it, you'd need access to the Dropbox account.

Let me know more, and we'll take it from there!

[Parisg]

We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod

[Rich · Accepted solution]

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@Parisg wrote:
We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod

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But where is it sending the code? If it's sending the code to the email address for the account, that's not multi-factor authentication and it can't be disabled.