How can we speak to someone at Dropbox?

[Shauna Sanheim]

How do we get to speak to a live human being at Dropbox?

[Jay]

Hi @Shauna Sanheim, thanks for contacting us.

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

Is there anything you require assistance with that we could provide info on the community?

[Matthew1922]

It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human. 

[Rich]

---

@Matthew1922 wrote:

It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human. 

---

Phone support is only available for Business accounts, and it's initiated via the Admin console by way of a callback. There is no phone number to call.

You can find the support options that are available to you on the Support page, or you can post a question here and we can try to help.

[jdestin4]

It has been almost a year since I paid for my dropbox account. I have about 2 TB of footage store in it. About 9 months ago, I worked on a project where I agreed to receive shared footage with someone. This action caused my account to only show that shared footage. My 2TB of footage is suddenly gone. How can I receive this footage? 

Do I need to pay for a plan before I can talk to a real life human who might be able to fix this for me? 

Or is there a way I can phrase this for a robot to help me?

Thank you in advance for any help! 

[Mark]

Hi @jdestin4 

Dropbox doesnt remove data from an account when you get shared access. It just adds to it. 

Are you sure you have not accidentally set up a second account? What is www.dropbox.com/events showing?

Data recovery is always only related to the plan status of your account - i.e. if a free user its 30 days. So, if your data was removed over 30 days ago it is not recoverable via Dropbox. Even paying wont extend that. 

[jdestin4]

Thank you for your help on this. It is possible I set up another account. Is it possible to have two accounts with the same email? 

When I clicked on the link you sent the last thing shown was the footage being shared to me in July 2022. However, I uploaded tons of footage in July 2021. 

[jdestin4]

It is possible I was made an admin for the "new" account when I was shared footage in July 2022. I just feel like I somehow left my old account and joined a new one with the same login/email/password. And now I can't find my old account. 

[Nancy]

Hi from me as well, @jdestin4. 

Please note that an email address can only be linked to one Dropbox account. 

Is it possible that you joined a Business team with your Dropbox account instead? If yes, are you still part of that Business team or have you been removed from it?

[Very_Upset]

If you are a free user, they don't care.  Bot only, with limited canned responses.

If you paid, they still don't care. They got your money. They will find some other sucker to fleece.

Not Dropbox, Zendesk support.

Very few humans on that payroll.

They refuse to even look at my problems. They only send canned responses based on keywords then ignore me.