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Forum Discussion

Shauna Sanheim's avatar
Shauna Sanheim
New member | Level 2
3 years ago

How can we speak to someone at Dropbox?

How do we get to speak to a live human being at Dropbox?
Account Settings
FAQ
Matthew1922's avatar
Matthew1922
New member | Level 2

It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Matthew1922 wrote:

It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human. 

Phone support is only available for Business accounts, and it's initiated via the Admin console by way of a callback. There is no phone number to call.

 

You can find the support options that are available to you on the Support page, or you can post a question here and we can try to help.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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