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Hi @Very_Upset, sorry to hear about that!
I'd be more than happy to help. Feel free to let me know more, about the situation you're facing.
Thank you!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes. I upgraded my account which was under my company email address, which I am now retired from. I received my payment receipt to my personal email on the upgrade from Dropbox, but all correspondence states I'm out of space. I cannot lose the files on my computer or all the photos I upload from my phone. I tried editing my personal email address, but was told it was in use? The 2 email addresses that could be referenced are below.
[removed] - current and permanent address
[removed] - no longer used
[personal information removed per the Community's Guidelines]
Please help me correct this so my payment is applied to my current email, but preserves all Dropbox stored data from my past email.
Thank you.
Hi @daddix55, as this is a new username, this means you're signed in under a different Dropbox account, which user were you previously?
Could you check which email is currently signed in on this page? Are the payments associated to that account according to here?
Currently, it isn't possible to transfer payments from one account to another, nor merge two Dropbox accounts.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Jtremel, sorry to hear about that!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox or Sign account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Jtremel, I'd be happy to help!
Usually our system will send you a confirmation email within a minute or two of your transmission's completion letting you know it finished, or if it failed, and why.
If you check your inbox, are you able to locate any emails there?
As for the trilling, would you mind sending me a screenshot, please in order for me to have a visual? Just make sure none of your personal info is shown there.
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Awesome news, and don't worry at all @Jtremel!
A little Thursday freak-out happens to the best of us. 😊
If you need anything else, let us know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!