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My dropbox login was reseted after i switched phone. While attempting to login, a verification code was sent to my email. I have tried adding no-reply@dropbox.com, multiple attempt over few days. Refresh spam multiple times, not a single verification email receive for my hotmail acct. I even got an ad mail from Dropbox no-reply@em-s.dropbox.com with invitation to download desktop app. Apparently drobox basic doesn't even have the service to email their customer support for help. So please anyone can help me out?
OMG! stupid outlook/hotmail auto filter dropbox's email to NOTIFICATION folder!!! after so many tries & i just notice that... sorry for all the trouble!
Hi there @Henry lee - sorry to hear about this.
Could you try another browser to request the verification email and let us know how it goes?
If you still have issues with this, we will need to reach out via email to investigate further.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Can you try using a web browser instead and let me know how it goes @Henry lee?
If you still have issues with this, let us know here and we'll reach out to the email address that's linked to your Community profile to have a further look internally.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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OMG! stupid outlook/hotmail auto filter dropbox's email to NOTIFICATION folder!!! after so many tries & i just notice that... sorry for all the trouble!
No worries, Henry. I'm glad to hear it's sorted now and thanks for keeping me in the loop too.
See you around the Community and take care!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!