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I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same problem, I'll contact support. Thanks
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
I am little concern now as I have received no further emails from anyone since I was asked to reply with the proper email to the ticket .
May I ask to let me know what I can do to find this response PLEASE
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
I simply reply from the mailbox email requested and the ticket was all ready showing ..
as per the request I was told to just reply from the appropriate email nothing more ..
Whats is going on ?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for you reply
I have just that and I was checking that was was was requested from me. I hope we get some resolution as some of our onlove services have been attacked since the 7th of January
Lets hope the next email comes soon with good news thank you all
I am now a little lost as I am getting this email and I am not sure how to access the ticket I have to respond asap.
Can anyone tell me what I need to do ?
On 13 Jan. 2022, at 1:03 am, Dropbox Support <support@dropbox.zendesk.com> wrote:
##- Please type your reply above this line -##
Ticket #15573176: DB: account Hacked URGENT
Hi,
This is an automated response to your Dropbox support request.
There’s an update on your support ticket from Lex, the agent working with you on your support request.
You can view it by logging in to your customer portal at https://dropbox.com/support.
If we don’t hear from you in the next few days, your support request will be closed. You can reopen it at any time.
Thanks,
Dropbox Support
As per my last note
I cant view anything on my active customer portal as this one has not been hacked.
I only have the emailstill connected to me from the account lost as I can not login with that email which is stollen.
How am i suppose to log on line a view any tickets or corespondence ?
Totallylost here
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