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I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same problem, I'll contact support. Thanks
Reset the password via www.dropbox.com/forgot ?
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Reset the password via www.dropbox.com/forgot ?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Thanks Mark. I'm sorry, in my haste I forgot to add that they apparently changed the email associated with the account. Any way to handle that situation?
I met same problem. Please help me, too.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks so much, Lori. I have already been contacted by Support and they solved the issue. Thank You!
Yes, @Lori. Please email me. Thanks!!
That is fantastic @Sasq!
Also @CurtNi, you've got .
Cheers.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!