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Re: Free Account Hacked

Free Account Hacked - Password and e-mail changed

Sasq
Helpful | Level 5
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I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?

 

Thanks

 

edit: I see someone else had the same problem, I'll contact support.  Thanks

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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Reset the password via www.dropbox.com/forgot ?


 


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View solution in original post

86 Replies 86

Mark
Super User II
Go to solution

Reset the password via www.dropbox.com/forgot ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Sasq
Helpful | Level 5
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Thanks Mark.  I'm sorry, in my haste I forgot to add that they apparently changed the email associated with the account.  Any way to handle that situation?

 

CurtNi
New member | Level 2
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I met same problem. Please help me, too.

Megan
Dropbox Staff
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Hey @Sasq & @CurtNi, thanks for posting your question here. 

Would it be okay for me to reach out via email, so we can have a closer look into this? 

Let me know.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Sasq
Helpful | Level 5
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Thanks so much, Lori.  I have already been contacted by Support and they solved the issue.  Thank You!

CurtNi
New member | Level 2
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Yes, @Lori. Please email me. Thanks!! 

Megan
Dropbox Staff
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That is fantastic @Sasq

Also @CurtNi, you've got  :envelope:

Cheers.


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Tyrone2015
Explorer | Level 3
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I Have the same problem as you. Plaese help

Hannah
Dropbox Staff
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Hey @Tyrone2015, thanks for the nudge and I'm sorry to hear about this.

Can I reach out to you via email, to see what we can do?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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