Free Account Hacked - Password and e-mail changed

[Sasq]

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?

Thanks

edit: I see someone else had the same problem, I'll contact support.  Thanks

[Tyrone2015]

Yes please I'll apreciate

[Hannah]

Of course @Tyrone2015, I've reached out to you, so make sure to check your email!

[hillaj]

Hi Hannah,

I have the same problem. Seeing you replying to people in this thread has given me some hope... I filled out a form on the website but haven't received anything.

Would really appreciate it if you can help me out!

Alex

[Hannah]

Hey @hillaj, thanks for the comment here and sorry to hear about this. 

Can you please send me the ticket number you received after you submitted the help request form?

Thanks!

[By1170]

Hello. Can support please help me too? My email was taken over and I don’t have access to my old phone number.

[Hannah]

Hey @By1170, sorry to hear that this happened.

Do you still have access to your email account, which is associated with your Dropbox, or have you lost access to that as well?

If you don't have access to your email, I'm afraid we can't really help you yet, you'll need to first regain access to that and then get back to us. 

[Litenfiat]

Hi,

I have the same problem and I have e-mailed the support twice but no answer in two weeks…

[Walter]

Hey there @Litenfiat - thanks for joining the discussion here and sorry to hear about this.

Since you've already contacted our Support team via email, could you let us know your ticket IDs in order to look them up in our system?

Thanks a bunch!

[Litenfiat]

Hi, it’s #13867700

[Walter]

This ticket seems to be closed @Litenfiat

Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?