Free Account Hacked - Password and e-mail changed

[Sasq]

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?

Thanks

edit: I see someone else had the same problem, I'll contact support.  Thanks

[Litenfiat]

Yes thank you

[Walter]

No worries @Litenfiat, you've got  

[Darchang]

Hello,

I've got the same problem. Somebody hacked my mail account. Even though I know the actual password of the account, it won't let me login and ask me to reset my password with the mail I can't access ...

Can you help me please ?

Thank you

[Rich]

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@Darchang wrote:

I've got the same problem. Somebody hacked my mail account. Even though I know the actual password of the account, it won't let me login and ask me to reset my password with the mail I can't access ...

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It sounds like your issue is actually different. From your description, it was your email address that you've lost access to, and not, presumably, your Dropbox account. You just can't sign into your Dropbox account because your password has expired.

In such a case, Dropbox cannot help you gain access to your Dropbox account. You need to first gain access to your email address, then you can receive the reset information for your Dropbox account. Without access to your email account, there's no way to gain access to the Dropbox account that uses that email address.

[Darchang]

Thank you for your answer. 

I guess I can't login one last time to change my email adress ? I don't think I will be able to retrieve my mail ..

[Rich]

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@Darchang wrote:

I guess I can't login one last time to change my email adress ? I don't think I will be able to retrieve my mail ..

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No, that's not possible. You need your email address to receive the reset information, and to verify that the account is yours (email is the only way to do that). Can you contact your email provider and ask for assistance recovering the email account?

[Litenfiat]

I got mail but then they stopped answering… the last reply was 21/9 but it’s still not fixed 🙃

[Megan]

Hey @Litenfiat, I hope you're doing well! 

Feel free to send me your ticket number, from your communication with our support team.

Cheers!

[Litenfiat]

14451722

[Megan]

Thank you so much, @Litenfiat! 

I'll inform my colleagues about your comments! 

Hang tight, and thanks again for your patience.