Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
I have recently had trouble syncing on different devices and discovered that the dropbox address is different on each device. How can I reset the addresses please?
Hi there, @RiB, thanks for reaching out to our Community!
If you see two different addresses on your devices, that means that you have two different Dropbox accounts linked to those devices.
So, you'll need to figure out which one you want to keep, sign out of the one you don't want, and then sign in with the correct one.
You can see how to sign out of your devices here.
Let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there, @RiB, thanks for reaching out to our Community!
If you see two different addresses on your devices, that means that you have two different Dropbox accounts linked to those devices.
So, you'll need to figure out which one you want to keep, sign out of the one you don't want, and then sign in with the correct one.
You can see how to sign out of your devices here.
Let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you - as I have created new files in both accounts, is there a way to merge the accounts?
Hi @bishor
No, sorry, there isnt.
The only thing I can suggest is creating shared folders between the two accounts to move everything over easily.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!