Desktop app on Mac crashes when trying to link a second account

[PLPL]

Hi

I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started.

After I left the beta, I could no longer add a second account to the desktop app.  I tried adding the Personal account then adding the Business acount. I tried adding the Business account, then adding the Personal account.  When I add the second account, Dropbox crashes and it doesn't login. So I went back to the beta to see if that made a difference and it hasn't.  So now I'm stuck with only my Business account in the beta

Is there anyway to fully reset Dropbox on the computer to fix this?

thanks

Paul

[drummersteve]

I am having the same issue - My personal account has been added, no problem. All synced and saying all files are up to date.

Now trying to add work dropbox (as I had it just a few days ago before my hard drive failed). I log in as per the various prompts, asks me to choose a folder where to locate the dropbox. All seems good, but then the desktop app quits, and then restarts, and wants me to go through the process again.

The folder gets created in the specified location, but it just crashes before anything begins syncing.

Running on macOS Big Sur 11.7.2. Tried re-installing the app, quitting/restarting, restarting computer etc. Nothing helps.

PS running desktop app version v197.4.7571

[Jay]

Hi @drummersteve, when you reinstalled the app, did you perform an advanced reinstallation of the app?

[stephenneal]

v197.4.7571

[Nancy]

Thanks for sending over your app version, @stephenneal! You also mentioned previously you’ve already reinstalled the Dropbox app; did you perform an advanced reinstall as well, or just the basic one?

[stephenneal]

I did not do the advanced reinstall that requires you to go into terminal.  

[Nancy]

Can you please give that a go as well, and let me know if it helps at all?

[goodmangames]

Hi, I'm on a Mac desktop running Sonoma 14.4.1. I had enormous problems when I tried to convert to the new File Provider version of Dropbox so I've restored to a Time Machine backup of my Mac from last week. Now when I use the desktop Dropbox app, I am unable to switch between my two linked accounts. They are linked in the web-based interface, and on my separate laptop, they're linked and I can easily switch between them in the desktop app.

But on my regular desktop Mac, the switching won't work. I see the secondary account in the drop-down menu under "Switch Accounts." If I choose to switch to that account, it makes me sign in to the linked account - each and every time - but then it just leaves me in the original account. And the dropbox folder for the linked account won't sync any files, and doesn't have the special icon for a dropbox folder.

I have already uninstalled and reinstalled the Dropbox app multiple times, to no avail. (So far this is the only advice I have gotten from the Dropbox support team, who took 2 days to reply to my query.) If anyone can help, I would appreciate it!

[Nancy]

Sorry to hear you’re having the same issue, @goodmangames. Just to clarify, did you manage to update your desktop Mac device to File Provider in the end, and then this issue started? 

What if you quit the Dropbox app now, restart your computer, and then relaunch the app again? Can you share with me the app version it’s running? 

I’d also like to know the ticket number of your support request.

[goodmangames]

Thanks for the reply. I am also using v197.4.7571. I was never able to get File Provider to work so I am running it on the "non-File Provider" implementation. The problems occur now even without File Provider. I've tried quitting the dropbox app and restarting multiple times. It doesn't help. My ticket number is 23650568. They took 2 days to reply and all they recommended was to delete the app and reinstall it - which I have done multiple times.

[Nancy]

I see. Thanks for the ticket number and the extra info! I can see your case is already being handled by our specialists, so I’d suggest continuing with them directly.

However, can you clarify if you’ve also performed an advanced reinstall, instead of the basic one?