Changing default account

[joshld12]

I initially setup dropbox through yahoo, then accidentally set up a gmail account on a new iMac computer.  The dropbox App won't get rid of the Gmail account.  I can't change the default Email back to Yahoo, and it's not letting me delete the dropbox app to start over.  Can anyone help?

[Walter]

Hi there @joshld12, thanks for using Dropbox and welcome to the Community!
 

To log into the yahoo account on your desktop app, you'll need to sign out from the gmail one from the app's preferences under the Account tab.

Let me know if you have any other questions. 

[joshld12]

Thanks Walter, I already know how to do that, but I need the yahoo account to be the default. I either need to delete the gmail account or delete the dropbox app completely.  Neither one is working.

[Hannah]

Not sure I understand what you mean, @joshld12.

Were you able to sign out of the Gmail account on the Dropbox app and sign in with the Yahoo one? 

This should unlink the computer from the Gmail account and link it to the Yahoo one, so you can access the Yahoo account's files from the particular device.

Are you seeing something different on your end?

[joshld12]

Yes, I can switch the accounts just fine.  But everytime I click on the desktop dropbox app, it reverts to the gmail account that I'm not using. I can't get rid of the gmail account.  I can't change the default account. And I can't uninstall dropbox to start over. When I try to install a new dropbox app from the yahoo account, it won't let me, because I already have dropbox installed.

[Hannah]

Hmm, that's strange.

The Dropbox folder of the old account would still be there, if you didn't delete it, but what do you mean by 'it reverts to the gmail account'?

If you click on the Dropbox icon and then on the folder icon next to your initials/profile pic, where does that take you? To the yahoo folder?

[joshld12]

When I click on the desktop icon, it opens the gmail account, which has nothing in it. So then I go to the dropbox icon and click "view on dropbox.com", which takes me to the Gmail account, which also has nothing in it.  Then I click signout.  Then I can mannually enter my yahoo Email and password, and access the web dropbox version of my dropbox account.  But the desktop app doesn't work, and as soon as I close it, it will revert to the gmail account again, and I have to do that process every time.  I cannot delete the app from my desktop and start over, and I can't get it to ignore that gmail account and just use my yahoo account.  If I could just delete the app and start over I could fix it.  But it won't let me throw it in the trash.

[Jay]

HI @joshld12, could you clarify exactly what is happening when you try to sign out of the Gmail account in the Dropbox desktop application preferences? 

Are you able to open the preferences from the menu bar Dropbox icon?

[joshld12 · Accepted solution]

Thank you guys for your responsiveness but I was finally able to delete the Gmail account, which made the Yahoo account the default.  The issue is now resolved.

[Hannah]

I'm happy to hear that, Josh!

If you need anything else, please let us know.

Have a great day!