Settings and Preferences
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I am trying to login into my account and I keep getting a 404 error telling me they can't find that page. What the heck is going on? Yes My password etc are correct. I just can't get it to log me in!!
Help please!!!
Hey @Kaberle, sorry to see you're having trouble signing in to your account.
Assuming you're having this issue on our website, have you tried a different browser or a private browsing window, to see if that helps?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
I didn't have the time to try another browser, but after trying to log in about 3 more times suddenly it was working! I have no clue why I was getting that 404 error. The next day it happened again, and I kept trying and got in after just a few tries. It defies explanation!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!