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i can't verify my email account...

i can't verify my email account...

nakyung yoon
New member | Level 2

I have two email account in dropbox. And verification code was sent to my email. but, I had deleted email account, so I unable to check my email. Is there any other way to receive my photo data? 

6 Replies 6

DBX_Pedro
Community Manager

Hi @nakyung yoon ,

 

Thank you for reaching out. 

 

Can you please go here to report this issue? 

 

If there is anything else you need our help with in this case please reach out to us. 

nakyung yoon
New member | Level 2

I already checked the link. My account Dropbox Basic. I cant reaching any email support.. please let me know support team email..or emailed me..

DBX_Pedro
Community Manager

Hi @nakyung yoon ,

 

Would it be ok to reach you by the email linked to this account ? Or is it that this email is the deleted email you are referring to ? 

nakyung yoon
New member | Level 2

Deleted email is not this one. please contact me by the email linked to my account. 

Nancy
Dropbox Staff

Hi from me as well, @nakyung yoon! Before logging you a ticket, can you clarify if you’re currently trying to sign in to your Dropbox account and you’re being asked for this one-time code?

 

If yes, do you happen to have any devices that are still linked to that Dropbox account? In case that you do, please check their notifications and let me know if you can locate the code there.

 

If not, we’ll log a ticket to the email address you see here.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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nakyung yoon
New member | Level 2

I have new ipad and mac book. i have no linked devices. i tried to log in Dropbox. I still need 6 code. They sent to my deleted email account. (i have two Dropbox account. (can’t use for e-mailing anymore..)) 

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    nakyung yoon New member | Level 2
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    Nancy Dropbox Staff
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    DBX_Pedro Community Manager
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