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Re: cant redefine password, cant ask for one time login

cant redefine password, cant ask for one time login

redmarverick
Explorer | Level 3

cant redefine password, cant ask for one time login, cant use the last password i defined today, used once, then it says my password is wrong.
Tried to redefine, got the message my account was disabled, tried again, got message i tried too many times, tried on phone the one time login, says to contact support, help me here, email [removed per the Community's Guidelines]

5 Replies 5

Walter
Dropbox Staff

Hey @redmarverick, sorry to hear you're having issues with resetting your Dropbox account's password

 

Could you please clear your browser's cache or try another browser and let us know if you still get the same resutls?

 

If you do, I'd appreciate a screenshot of the error you're getting too, omitting any personal information, if possible.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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redmarverick
Explorer | Level 3

first it was showing that my account was disabled, even thought i was using it earlier after changin the password, now it says my password is worng and wont let me change it. no matter the browser or device.
redmarverick_0-1688510023436.png

on my phone it wont let me send a link to login, it says "unknown error. Conteact the dropbox customer support "

redmarverick_1-1688510316229.png

 

Megan
Dropbox Staff

Hi @redmarverick, can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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redmarverick
Explorer | Level 3

of course, ill e waiting for further actions

Megan
Dropbox Staff

Just your emails @redmarverick

 

I'll see you there, cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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