Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
cant redefine password, cant ask for one time login, cant use the last password i defined today, used once, then it says my password is wrong.
Tried to redefine, got the message my account was disabled, tried again, got message i tried too many times, tried on phone the one time login, says to contact support, help me here, email [removed per the Community's Guidelines]
Hey @redmarverick, sorry to hear you're having issues with resetting your Dropbox account's password.
Could you please clear your browser's cache or try another browser and let us know if you still get the same resutls?
If you do, I'd appreciate a screenshot of the error you're getting too, omitting any personal information, if possible.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
first it was showing that my account was disabled, even thought i was using it earlier after changin the password, now it says my password is worng and wont let me change it. no matter the browser or device.
on my phone it wont let me send a link to login, it says "unknown error. Conteact the dropbox customer support "
Hi @redmarverick, can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
of course, ill e waiting for further actions
Just your emails @redmarverick!
I'll see you there, cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!