When I try to edit a member's permission, I get error "a problem has occurred try again".

[Cerbere]

Hello,

I'm facing a strange issue.

On the administration panel, when trying to edit a member permission, after a long waiting time, an error message : "a problem has occured, please try again in a few moment" appears.

I've tried multiple webbrower and the issue is still there.
Is someone having an idea?

[Cerbere]

Also i can add that im facing this issue ONLY with external user
Its fine with Actives User (within my organisation)

[Megan]

Hi @Cerbere, thanks for posting here today! 

Did you try to clear your cache on any of these browsers, or even using an incognito tab? 

Would you be able to send me a screenshot of the error message you get on your end? Just make sure no personal info is shown there. 

I'll be waiting for your response!

[Cerbere]

Hello Megan and thank your for your answer.
Yes i did tried to browse in incognito mode and also to clear the cache in my differents browser.

Here you can find attached, a screenshot :

When trying to edit "Actif" users, there is no problem (underlined in green)
But when editing external user (red arrow) i have this issue.

Thanks for your time

[Jay]

HI @Cerbere, thanks for the image, please could you contact the support team directly for them to investigate this in more detail on their end?