Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Hi,
I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login.
Hey @Jaysonnn - sorry to hear you're having issues with this.
Can you please check your email's spam/junk folder as well and let us know if you can find the emails there?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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@Jaysonnn, in this case, I suggest having a look with our support team directly. Here are the steps to contact them.
Send me your ticket number here afterwards, and I’ll leave them an internal note on your behalf too.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Jaysonnn, thanks for much for this!
I was able to locate your ticket number on our system, and left an internal comment there.
A Specialized agent will be with you shortly in order to help with this.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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