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Hi I'm trying to delink one device so that I can add another. But when I go into see my devices, none of the devices listed show any of the devices I use--the names are totally different. Where can I find the source of the name that Dropbox uses? None of the device IDs that Dropbox lists are listed in the "About" page of my devices that are currently linked to my dropbox. Thanks!
@soco1 wrote:
But when I go into see my devices, none of the devices listed show any of the devices I use--the names are totally different.
For computers, Dropbox uses the name of the computer at the time it was linked to the account. If the computer name changes, Dropbox isn't updated.
If the operating systems are different on your devices, hover over the information icon in the Most recent activity column and it will show you what the OS is for that particular device.
Thanks for the quick reply, Rich! I guess my computer names must have changed. I'm running windows 10 on all the devices, so that trick won't work. Is my only other option just to uninstall and de-link my devices one at a time, and then re-install?
Here are some steps to help you unlink devices in Dropbox:
Check Device Names:
Verify Device IDs:
Accessing Device Management:
Unlinking Devices:
Change Device Name:
If you still can’t find the device you’re looking for, or if the names are too confusing, consider unlinking all devices and re-linking only the ones you currently use.
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