This account has been marked as inactive

TAJPHOTO

Dear Dropbox Support Team,

I hope this message finds you well.

I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice the email confirmation sent during this process, and my account has been marked as inactive.

Could you please assist me in reactivating my account? I apologize for any confusion and appreciate your help in resolving this matter.

Thank you for your attention.

Walter

Hey @TAJPHOTO - thanks for the nudge on this.

We've passed your comments on to the team and you should be getting a reply on your open ticket soon.

Let us know if you have anything else to add in the meantime.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

Mark

If you sign in again you will be able to reactivate it however the data within the account which was removed is not recoverable I'm afraid.

As the email says about inactivity, it is wiped if accounts are not reactivated.

- - - -

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TAJPHOTO

when i log in showing only this messege

This account has been marked as inactive

TAJPHOTO

my ticket 24336513

You can add a response by replying to this email. Please be sure to reply with the same email address that you used to originally contact us.

this is my ticket

Mark

If you have logged a ticket Dropbox will get back to you shortly 🙂

- - - -

Did this post help you? If so please mark it for some Kudos below.

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Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

TAJPHOTO

Please help me

Megan

Hi @TAJPHOTO, sorry to hear about that!

I was able to locate your ticket number reference, and an agent will be with you as soon as possible.

Thank you for your patience!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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TAJPHOTO

Dear Dropbox Support Team,

Thank you for your response regarding the recent issue with my account. I greatly appreciate your assistance so far.

There are some very important photos stored in the account that I need access to as soon as possible. I kindly request you to prioritize reactivating the account at your earliest convenience.

I truly appreciate your help and understanding in this matter. Thank you once again for your support.

Sincerely,
Taj

TAJPHOTO

my e mail id is [removed per the Community's Guidelines]

Walter

Hey @TAJPHOTO - thanks for the nudge on this.

We've passed your comments on to the team and you should be getting a reply on your open ticket soon.

Let us know if you have anything else to add in the meantime.

Walter
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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