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Re: Locked out of my account and no access to the email

Re: Locked out of my account and no access to the email

Mohamed nik
Explorer | Level 3
Hi everyone
I know my Dropbox username and password but unfortunately I can’t access my email account and I open the Dropbox account my new phone so Dropbox will send the verification code I can’t find the verification code now how can I access my Dropbox account and my important documents on Dropbox account please help me out of this problem
3 Replies 3

Mark
Super User II

It may not be possible to do, but, you need to contact Dropbox via www.dropbox.com/support. Do so while not logged in, even to here, so consider using an incognito window. Then choose the get help with account option. 

 

https://help.dropbox.com/account-access/lost-email-access


 


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Mohamed nik
Explorer | Level 3
In Dropbox whatever I know I just try it myself but no use if anyone can please advise me to sign in the Dropbox account because I have uploaded all my very important documents I need right now please. I try remember my email address but long time ago so I can’t remember please advise me to do the process

Mark
Super User II

Without knowing the email there is nothing you can do I'm afraid. 

 

Have you tried searching your emails for messages from no-reply@dropbox.com ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    Mohamed nik Explorer | Level 3
What do Dropbox user levels mean?