Security and Permissions
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I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
Sorry to hear that, @nicktomk.
Have you checked your spam folder as well?
If it's not there, make sure to also add no-reply@dropbox.com to your email contacts and try again.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I've done both of these options. I also wasn't notified that a folder was shared with me
Hey @nicktomk, can we actually send you an email, so we can look into this internally?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes please. My email is [email removed as per Community Guidelines]
Thanks.
Hey @nicktomk, I just sent you an email, I'll be happy to see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I have not been able to receive verification email or password reset email for my main dropbox account. I have the correct password and never turned on 2FA but still requiring a verification code to log in.
I've added no-reply@dropbox.com to my personal yahoo contacts account.
I've checked my spam folder.
I've verified my address is correct.
I have tried on a different browser and incognito.
Please help me
Hi @vwen001, I hope you're doing well!
I just created a ticket on my end for you, in order for us to have a closer look into this.
I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I received your email and have responded! Thank you for the prompt and quick response
No problem at all @vwen001!
I'll see you there, cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!