Not receiving verification email, how can I verify my account?

[Pete417]

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder. 

I've verified my address is correct. 

Please do help me sort this out

Peter

[Megan]

I will get back to you as soon as possible @Bigfishbelly. 

[DimitriD]

Hi Megan,

I have the same problem, I did add no-reply@dropbox.com but I did not receive the verification email (it's a business account managed by Microsoft).

[Megan]

Hey @DimitriD, I hope you're doing well!

I just sent you an email too. Reply back to me as soon as possible, and we'll take it from there!

Thanks!

[Bigfishbelly]

Hi Magan , i already replied to your email from my account that has the discussed problem , hope to here from you soon ü

[hxczm]

I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.

Please help me with this issue.

Sincerely,

Hodge

[maher1982]

Hello, Are you sure that the email address associated with your Dropbox account is correct?

If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.

or you can reach out to the Dropbox Support  team directly for assistance and open a ticket with them.

[ZacharyHarvey]

Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?

[Megan]

Hey @ZacharyHarvey, thanks for posting on our Community!

Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?

Let me know how it goes.

[ZacharyHarvey]

Hi Megan

I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.

[PS24]

I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?