Security and Permissions
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I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
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Hey there, @Mariexshx, let's jump right into this!
Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it.
Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again?
Let me know how it goes.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Mariexshx, I'd like to have a closer look into this, if you don't mind.
Can I send you an email, in order for us to investigate there, since it'd be more account-specific?
Let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Just sent you the email, I'll see you there @Mariexshx!
Thanks! 😎
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi everyone
I am not receiving the verification email to verify the email I have logged in with.
I have looked in the spam folders and junk folders, but I am not getting anything.
This is also affecting me receiving shared folders as I am not getting them either.
Hi, did you receive a response?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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