Re: No Security Code

Pete417 · ‎01-23-2023

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder.

I've verified my address is correct.

Please do help me sort this out

Peter

Mark

Does anything here help?

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Mariexshx

Omg I don't know if I confirmed my email. Apparently you can't confirm it afterwards.😟

Megan

Hey there, @Mariexshx, let's jump right into this!

Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it.

Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again?

Let me know how it goes.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Mariexshx

I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.

Megan

Hey @Mariexshx, I'd like to have a closer look into this, if you don't mind.

Can I send you an email, in order for us to investigate there, since it'd be more account-specific?

Let me know!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Mariexshx

Yes please!

Megan

Just sent you the email, I'll see you there @Mariexshx!

Thanks! 😎

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Shaz35

Hi everyone

I am not receiving the verification email to verify the email I have logged in with.

I have looked in the spam folders and junk folders, but I am not getting anything.

This is also affecting me receiving shared folders as I am not getting them either.

Rogaa

Hi Shaz35,

May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the App ( bell icon ) usually located on the top right corner of your account screen just beside your profile picture or name initials. Let me know if this helps . Thank you

Andrea54

Hi, did you receive a response?

Re: No Security Code

Not receiving verification email, how can I verify my account?